With the Dispatch module of Service Xcelerator you can schedule and monitor service jobs from inception to successful completion using modern technology built using modern development techniques and with cybersecurity in mind. AI monitors the process to ensure no Customer is left behind.
Why Dispatch?
Allows scheduling of service with a disparate service network, both independent and direct employees, to service the end customer.
AI functionality ensures that No Customer is Left Behind and that customers can be serviced in a timely and cost-effective manner.
Does not require your Service Network to manage data on a continuous basis. Allows Service Network to work as they deem best for their business so they can provide the best results for the customer.
Specifically designed to be integrated with other service systems. Built with modern technology with cybersecurity built in from the ground up.
Key Features & Benefits
MULTIPLE DISPATCH MODULES
Multiple Options allows better experience for Customer and Service Company
Real-Time Integration
Responsive Integration
Manual Integration
NO CUSTOMER LEFT BEHIND
System identifies jobs in jeopardy
Find problems before impacting customer
Agents work directly in the system to resolve scheduling problems
DESIGNED FOR INTEGRATION
System was built with APIs and advanced technologies specifically for integration with:
Websites
CRM Systems
SXCL Insight Module
AI Enhancements
Service Selector: AI matches the right Service Provider to every job.
Entitlement Checker: Warranty advisor.
Parts Predictor: Anticipates needed parts at dispatch, ensuring the right details are collected upfront.
Customer Fraud Detector: Protects against fraudulent claims by verifying receipts and proof of purchase.
Service Provider Claims Generator: Fast, mobile-friendly claims - just speak or type to file.
Virtual Call Taker: Always-on virtual agent for fast, easy service initiation.
Call Monitor: AI enhances every call with real-time sentiment insights and quality checks.