INSIGHT
Customer support is more automated than ever with the growth of AI, but companies often lack the budgets and resources to access insights AI can provide from monitoring communication between customers and service providers.
Service Xcelerator Insight is a turnkey system to help you bridge this gap and capitalize on AI capabilities.
Why Insight?
Gain insight into all communication between your customer and independent service/installation provider.
Customer has a single number to communicate with you and Customer’s PII is not exposed to your Provider or the Technician.
Automation can provide customized offers to Customers over the single communication channel increasing revenue streams.
AI can react directly in some cases, or it escalates events to staff, providing relevant customer and provider details, transcripts, and solution options and thus lowering service costs.
Key Features & Benefits
INCREASE REVENUE
Single communication channel
Drives Customer satisfaction & secures PII
Additional insight helps you improve your Service Network
REDUCE COSTS
AI monitoring allows for escalation of events based on Customer and Service Provider exchanges
Managed solution reduces IT costs
Easy to use - no special software required
IMPROVED CUSTOMER SATISFACTION
Real-time communication analysis between Customers and Service Providers
Customer cell phone numbers and email addresses aren’t shared with third parties
Additional insight helps you improve your Service Network