Customer support is more automated than ever with the growth of AI, but companies often lack the budgets and resources to access insights AI can provide from monitoring communication between customers and service providers.
Service Xcelerator Insight is a turnkey system to help you bridge this gap and capitalize on AI capabilities.
Why Insight?
Gain insight into all communication between your customer and independent service/installation provider.
Customer has a single number to communicate with you and Customer’s PII is not exposed to your Provider or the Technician.
Automation can provide customized offers to Customers over the single communication channel increasing revenue streams.
AI can react directly in some cases, or it escalates events to staff, providing relevant customer and provider details, transcripts, and solution options and thus lowering service costs.
Key Features & Benefits
INCREASE REVENUE
Single communication channel
Clear line of sight to communication before Dispatch to end of event
Marketing and sales opportunities
REDUCE COSTS
AI monitoring of Customer and Service Provider exchanges
Managed solution reduces IT costs
Easy to use - no special software required
IMPROVED CUSTOMER SATISFACTION
Real-time communication analysis between Customers and Service Providers
Customer cell phone numbers and email addresses aren’t shared with third parties
Additional insight helps you improve your Service Network
AI Enhancements
Contact Monitor: Provides real-time sentiment analysis of text, voice and email, raising alerts when communications decline.
History Monitor: Keep a complete record of Service Provider-Customer interactions at your fingertips.
Service Provider Service Expert: Helping Service Providers get the job done right.
Action Taker: Turns issues into solutions with real-time automated responses.
Service Provider Training: Personalized coaching to help Service Providers improve customer interactions.