Custom warranty and service solutions that enable you to provide better service to your customers and partners.
Service Xcelerator (SXCL) is a groundbreaking platform that revolutionizes the customer experience and enhances operational efficiency.
Think of SXCL as your all-inclusive system that oversees job operations, monitors customer interactions, controls the claims process and utilizes AI to gain actionable insights into business performance.
How Does the Service Xcelerator Platform Work?
Jobs - The Core Engine Powering Service Xcelerator
The foundation of the platform is the Jobs component. This ties all the other components together. Some of the key innovations for this include:
Operational Dashboards that provide an intuitive way for users to see and prioritize tasks that need to be performed
Dynamic forms so that users only see the fields needed for the work being performed, and the underlying rules can be tailored to that job
Workflows can be defined dynamically without needing IT support
The Service Xcelerator Job architecture means that new systems can be up and running in a few weeks instead of months or years, and changes can be made in hours or days instead of weeks or months.
What We Bring to the Market
INSIGHT
A single communication channel between your customers and service providers with real-time insight and analysis of these interactions.
Key Differentiators
Monitor customer interaction
Keeps customer PII information secure
Easy to use
Marketing channel
DISPATCH
Allows you to schedule service with your service network, both independent and direct employees, to service your end customer.
Key Differentiators
Flexible models
No customer left behind
Minimal maintenance
CLAIMS
Utilizes AI-based logic to verify claims as they are being processed. Dynamic rules engine allows for easy management of complex claims rules. Designed to require minimal interaction by your claims team.
Key Differentiators
Operational dashboards
Configurable forms
Configurable rules engine