TERMS AND CONDITIONS

Service Xcelerator, Inc. Effective Date: February 27, 2026 Last Updated: February 27, 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Service Xcelerator platform ("Platform"), operated by Service Xcelerator, Inc. ("Service Xcelerator," "we," "us," or "our"), a Delaware corporation with its principal place of business at 12210 Fairfax Towne Center, Suite 936, Fairfax, VA 22033.

By accessing or using the Platform, or by having your information entered into the Platform on your behalf, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Platform on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms, and references to "you" include that entity.

If you do not agree to these Terms, you should not use the Platform and should notify the party who initiated your enrollment that you wish to be removed.

These Terms are enforceable under the laws of the United States and, where applicable, Canada and Mexico.

2. Definitions

"Customer" means an appliance or electronics manufacturer, third-party warranty provider, or Service Provider who has entered into a separate agreement with Service Xcelerator to access and use the Platform.

"Consumer" means an individual who has purchased a product or warranty from a Customer and on whose behalf a warranty service request has been submitted through the Platform.

"Service Provider" means a technician, repair professional, or service business registered on the Platform to receive service dispatch assignments and submit warranty claims for payment.

"Customer Representative" means an employee or authorized agent of a Customer who accesses the Platform directly to manage warranty claims, consumer records, service dispatch, and related functions.

"End User" means any individual or entity accessing or using the Platform in any capacity, including Customers, Customer Representatives, Service Providers, and where applicable, Consumers.

"Platform" means the Service Xcelerator web-based and mobile application, including all features, tools, integrations, and services provided therein.

"Claim" means a request for reimbursement submitted by a Service Provider following completion of warranty service work.

"Content" means any data, text, information, communications, recordings, or other material submitted to, transmitted through, or generated by the Platform.

3. User Roles and Access

3.1 Customers and Customer Representatives

Customers access the Platform pursuant to a separate Master Services Agreement or subscription agreement with Service Xcelerator. These Terms apply to Customer Representatives and all individuals who access the Platform under a Customer's account. Customers are responsible for ensuring that their representatives comply with these Terms and for all activity that occurs under their account credentials.

3.2 Service Providers

Service Providers may register for a Platform account to receive warranty service assignments, communicate with Customers and Consumers, and submit and manage warranty claims. By registering, Service Providers represent that they are duly authorized to perform the services for which they are registered, hold any required licenses or certifications in their jurisdiction, and have authority to enter into these Terms on behalf of their business if registering as an entity.

Service Providers who also engage with the Platform as Customers — for example, to access claim optimization tools or reporting features — are subject to both the Service Provider and Customer provisions of these Terms as applicable to their respective activities.

3.3 Consumers

Consumers do not access the Platform directly. Consumer information is entered into the Platform by a Customer Representative on the Consumer's behalf. However, Consumers may interact indirectly with the Platform through phone calls, SMS messages, and emails routed through Platform-integrated communication channels. By participating in those communications, Consumers acknowledge that such communications may be recorded and processed as described in these Terms and in the Service Xcelerator Privacy Policy.

3.4 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify Service Xcelerator immediately at security@servicexcelerator.com if you become aware of any unauthorized access to or use of your account. Service Xcelerator is not liable for any loss or damage arising from unauthorized account access resulting from your failure to safeguard your credentials.

4. Platform Features and Services

The Platform provides the following core functions, subject to the access level and features available under your account type:

Warranty Claim Intake — Customer Representatives may submit warranty service requests on behalf of Consumers, including entry of Consumer contact information, product details, and reported defect descriptions.

Service Dispatch — The Platform identifies available and qualified Service Providers and dispatches service assignments based on location, availability, and service capability.

Communications — The Platform facilitates voice calls, SMS text messages, and email communications among Customers, Customer Representatives, Service Providers, and Consumers through integrated third-party communication tools. All communications through the Platform may be recorded, transcribed, and analyzed as described in Section 8.

Claim Submission and Adjudication — Service Providers may submit claims for completed warranty work through the Platform. Service Xcelerator will adjudicate submitted claims in accordance with the applicable warranty terms provided by the Customer. Claim adjudication determinations are made based on information available in the Platform and the terms established by the relevant Customer.

Reporting and Analytics — Customers and, where applicable, Service Providers may access reporting tools and performance analytics related to claims, service activity, and communications.

Claim Optimization Tools — Service Providers who engage with the Platform as Customers may access tools designed to assist with claim accuracy, documentation, and return optimization.

5. Acceptable Use

You agree to use the Platform only for its intended purposes and in compliance with all applicable laws and regulations. You agree that you will not:

Use the Platform to submit false, fraudulent, or misleading warranty claims or service records.

Impersonate any person or entity or misrepresent your affiliation, credentials, or authorization.

Attempt to gain unauthorized access to any portion of the Platform, other user accounts, or Service Xcelerator's systems or networks.

Interfere with or disrupt the integrity or performance of the Platform or its underlying infrastructure.

Use automated scripts, bots, scrapers, or other tools to extract data from the Platform without authorization.

Use the Platform to transmit spam, unsolicited communications, malware, or any content that is unlawful, harassing, defamatory, obscene, or otherwise objectionable.

Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform or any component thereof.

Resell, sublicense, or otherwise make the Platform available to third parties except as expressly permitted under a Customer agreement with Service Xcelerator.

Use the Platform in any manner that could expose Service Xcelerator, its Customers, or any End User to legal liability.

6. Data Entry Accuracy and Responsibility

6.1 Customer Representatives

Customer Representatives are responsible for the accuracy and completeness of Consumer information entered into the Platform. Service Xcelerator relies on this information to dispatch service and adjudicate claims. Service Xcelerator is not responsible for errors, delays, or claim denials resulting from inaccurate or incomplete information entered by Customer Representatives.

6.2 Service Providers

Service Providers are responsible for the accuracy of information submitted in connection with service records and claims, including service dates, descriptions of work performed, parts used, and labor reported. Submission of inaccurate, inflated, or fraudulent claim information is grounds for immediate account suspension, termination, and may result in legal action.

6.3 Customers

Customers are responsible for providing Service Xcelerator with accurate and current warranty terms, coverage parameters, and adjudication rules. Service Xcelerator adjudicates claims based on the information and rules provided by Customers and is not liable for claim outcomes resulting from inaccurate or outdated Customer-provided warranty terms.

7. Consent to Communications

7.1 General

By using the Platform or having your information entered into the Platform, you may receive communications through Platform-integrated channels including phone calls, SMS text messages, and email. These communications may include service scheduling notifications, claim status updates, dispatch confirmations, and other operational messages related to warranty service activity.

7.2 SMS Communications

Standard message and data rates from your mobile carrier may apply to SMS communications. Message frequency will vary based on claim and service activity.

You may opt in to SMS communications at any time. For Consumers, initial SMS opt-in preferences are recorded by the Customer Representative at the time of claim intake. For Service Providers, SMS opt-in is managed through your account settings.

You may opt out of SMS communications at any time by replying STOP to any SMS message received from the Platform. Reply HELP for assistance. A single confirmatory message will be sent following your opt-out request. Opting out will not affect transactional or legally required messages necessary to fulfill an active service request unless you contact us directly to request otherwise.

7.3 Email Communications

You may opt out of email communications at any time by clicking the Unsubscribe link in any Platform email or by contacting us at support@servicexcelerator.com. Opt-out requests will be processed within 10 business days. Transactional emails related to active claims or service assignments may continue to be sent as necessary to fulfill contractual obligations.

7.4 Call Recording

Voice calls made through the Platform may be recorded. Where required by applicable law, you will be notified at the beginning of a call that it is being recorded. By continuing a call after such notification, you consent to the recording.

8. Recording, Transcription, and Analysis of Communications

You acknowledge and agree that communications conducted through the Platform — including voice calls, SMS messages, and emails — may be recorded, stored, transcribed, and subjected to automated analysis, including sentiment analysis and operational performance analytics. This processing is conducted to monitor service quality, improve Platform performance, support claim adjudication, and fulfill our obligations to Customers.

Recorded communications and derived analytical data are retained in accordance with the Service Xcelerator Privacy Policy. This processing is performed using third-party technology infrastructure including Amazon Web Services, Microsoft Azure, or telephony service providers.

Where you are a Customer Representative entering information on behalf of a Consumer, you represent that the Consumer has been informed that communications related to their warranty service request may be recorded and processed as described in this Section.

9. Claim Adjudication

9.1 Process

Service Xcelerator adjudicates warranty claims submitted by Service Providers based on the coverage terms, rules, and parameters established by the relevant Customer. Adjudication is performed within the Platform and results in a determination of approval, denial, or request for additional information.

9.2 Payment

Claim payment is processed outside of the Platform by the relevant Customer or their designated payment processor. Service Xcelerator is not a party to any payment obligation between a Customer and a Service Provider and bears no liability for payment disputes, delays, or failures.

9.3 Disputes

Disputes regarding claim adjudication determinations should first be directed to the relevant Customer. If you believe a determination reflects a Platform error, you may contact Service Xcelerator at support@servicexcelerator.com. Service Xcelerator will review documented Platform errors but does not have authority to override Customer-established warranty terms or coverage decisions.

10. Third-Party Services and Integrations

The Platform relies on third-party service providers to deliver certain functions, including cloud hosting (Amazon Web Services), AI-based communications processing (Microsoft Azure), telephony and call routing, SMS delivery, and email transmission. These providers operate under their own terms of service and privacy policies.

Service Xcelerator is not responsible for the availability, performance, or data practices of third-party providers, except as governed by our contractual obligations with them. Outages or failures in third-party services may affect Platform functionality, and Service Xcelerator will make reasonable efforts to minimize disruption.

Links or integrations to third-party services within the Platform do not constitute an endorsement of those services by Service Xcelerator.

11. Intellectual Property

11.1 Platform Ownership

The Platform, including its software, design, features, workflows, trademarks, and all Content generated by Service Xcelerator, is the exclusive property of Service Xcelerator, Inc. and is protected by U.S. and international intellectual property laws. Nothing in these Terms grants you any ownership interest in the Platform.

11.2 License to Use

Subject to your compliance with these Terms and, where applicable, your Customer agreement, Service Xcelerator grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purposes as described herein.

11.3 Your Content

You retain ownership of data and content you submit to the Platform. By submitting Content, you grant Service Xcelerator a non-exclusive, worldwide, royalty-free license to use, store, process, and analyze that Content as necessary to operate the Platform, fulfill our obligations to Customers, and improve our services, subject to our Privacy Policy.

11.4 Feedback

If you submit suggestions, ideas, or feedback about the Platform, you grant Service Xcelerator the right to use that feedback without restriction or compensation to you.

12. Disclaimers and Limitation of Liability

12.1 Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SERVICE XCELERATOR DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SERVICE XCELERATOR, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF SERVICE XCELERATOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL SERVICE XCELERATOR'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SERVICE XCELERATOR IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

12.3 Essential Basis

YOU ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND SERVICE XCELERATOR. SERVICE XCELERATOR WOULD NOT PROVIDE THE PLATFORM WITHOUT THESE LIMITATIONS.

13. Indemnification

You agree to indemnify, defend, and hold harmless Service Xcelerator, Inc. and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or related to your use of the Platform, your violation of these Terms, your submission of inaccurate or fraudulent data or claims, your violation of any applicable law or third-party right, or, for Customers, your failure to obtain required consents from Consumers prior to entering their information into the Platform.

14. Term and Termination

14.1 Term

These Terms remain in effect for as long as you use the Platform or maintain an account.

14.2 Termination by You

Service Providers may close their account at any time by contacting Service Xcelerator at support@servicexcelerator.com. Customers may terminate their access pursuant to the terms of their separate Customer agreement.

14.3 Termination by Service Xcelerator

Service Xcelerator reserves the right to suspend or terminate your access to the Platform at any time, with or without notice, for violation of these Terms, fraudulent activity, non-payment, inactivity, or any other reason Service Xcelerator determines in its reasonable discretion. Service Xcelerator will endeavor to provide advance notice of termination where practicable and where no fraud or security concern is involved.

14.4 Effect of Termination

Upon termination, your license to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination — including Sections 8, 9, 11, 12, 13, 15, 16, and 17 — will survive.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law principles. For Canadian users, applicable federal and provincial laws apply to the extent required. For Mexican users, applicable provisions of the LFPDPPP and related regulations apply to privacy-related matters.

15.2 Informal Resolution

Before initiating any formal dispute proceeding, you agree to contact Service Xcelerator at legal@servicexcelerator.com to attempt to resolve the dispute informally. Service Xcelerator will make good faith efforts to resolve the matter within 30 days.

15.3 Arbitration

If informal resolution is unsuccessful, any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Dover, Delaware. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

You and Service Xcelerator each waive the right to a jury trial and the right to participate in a class action or collective proceeding.

15.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

15.5 Canadian and Mexican Users

For users located in Canada or Mexico, nothing in this Section limits any mandatory rights you may have under applicable local law to bring claims before local courts or regulatory bodies.

16. Changes to These Terms

Service Xcelerator reserves the right to update or modify these Terms at any time. When material changes are made, we will update the "Last Updated" date at the top of this document and, where practicable, notify affected users by email or through the Platform. Your continued use of the Platform following notice of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should discontinue use of the Platform and, if applicable, contact your Customer representative or Service Xcelerator to close your account.

17. General Provisions

Entire Agreement. These Terms, together with the Service Xcelerator Privacy Policy and, where applicable, your Customer agreement, constitute the entire agreement between you and Service Xcelerator with respect to the Platform and supersede all prior agreements or understandings on the same subject.

Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Waiver. Service Xcelerator's failure to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision in the future.

Assignment. You may not assign your rights or obligations under these Terms without Service Xcelerator's prior written consent. Service Xcelerator may assign these Terms in connection with a merger, acquisition, or sale of assets without your consent.

Force Majeure. Service Xcelerator shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.

No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

Language. These Terms are written in English. To the extent required by applicable law in Mexico or Canada, a translated version may be made available, but the English version shall govern in the event of any conflict.

18. Contact Information

For questions about these Terms, to report a violation, or to request account support, please contact us:

Service Xcelerator, Inc. Attn: Legal / Terms of Service: 12210 Fairfax Towne Center, Suite 936, Fairfax, VA 22033, legal@servicexcelerator.com , +1-703-828-8060

For privacy-related inquiries, please refer to our Privacy Policy or contact our Privacy Officer at privacy@servicexcelerator.com.

These Terms of Service are provided for informational and operational purposes. Service Xcelerator, Inc. recommends consulting qualified legal counsel to ensure these Terms meet all applicable legal requirements for your specific business and jurisdictions of operation.