Our patent pending Service Directory solution helps you find a Service Provider outside of your network, closing coverage gaps to keep service moving.

man seen through transparent disply pointing at map

Key Differentiators:​

  • Quickly identify qualified service providers through an intuitive map-based interface with just a few clicks.

  • Detailed information, including ratings and driving distance to the customer’s home, is provided for each service provider that is found.

  • Evaluate each provider using ratings, business details, and driving distance - helping your team make faster, more informed assignment decisions while reducing manual effort.

Our patent pending Service Directory solution helps you quickly find qualified service providers and keep work moving. Powered by AI, Service Directory identifies independent service providers outside your network that match your needs and provides you the necessary information to support your service needs.​

Service Directory aggregates provider information from multiple online sources and combines ratings, business details, and location data to deliver a more complete view of each provider.

DIRECTORY

Directory

Capacity Constraints

When your service network has no availability or you are expanding into new markets, Service Directory quickly identifies potential service providers - helping you close coverage gaps, keep dispatch activity moving, and expand your network.

Provider Detail View

Service Directory presents ratings, reviews, business details, service area, and driving distance in an intuitive map-based view - helping you quickly evaluate provider fit before assignment. ​

“AI-driven capabilities can be positioned as part of a broader service transformation strategy: reducing manual work, surfacing patterns, improving visibility, and helping teams act faster across claims, dispatch, communication, and reporting.”

Source: Unleashing the value of customer service, March 2025

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