Find the optimal Service Provider for each job with flexible processes for your wide range of service companies.
Key Differentiators:
Our powerful rules engine and AI ensure that each job is assigned or offered to your top service providers available.
Flexible interfaces make it easy for the Service Provider to identify and maintain coverage areas, industries served and products they can repair.
Interface directly with your CRM system to make it seamless for your call takers.
The Dispatch solution provides a comprehensive way to manage service events across a diverse network of Service Providers. It makes your organization easier to work with by offering a variety of settings that enhance the experience for both your Customer and the Service Provider.
Multiple models including real-time integration, presetting a calendar and offer based dispatches — allow great flexibility in dealing with your Service Providers.
Dispatch
DISPATCH
Easy for Your Service Providers
The Service Xcelerator Dispatch workflows are designed to minimize administrative burden. Service Providers can easily manage their work on their own terms while the system maintains the structure needed for consistent delivery.
Customers Don’t Get Lost
The system’s real-time dashboard highlights service events that require attention. This enables proactive management, prevents service delays while positively impacting customer experience and reducing costs.
Service Selection
Our AI technology monitors Service Provider performance and ensures the best providers are matched to every job.